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Regulatory Compliance

  • What happens if I reduce the advice fee on a client's account?
  • How Do I Manage My Clients’ Fee Consent?
  • How Will My Clients Be Notified Of The Fee Consent Request?
  • When Must Clients Provide Their Consent To An Advice Fee?
  • What Do I Need To Know When I Am Opening A New Account?
  • Have The Onboarding Changes Been Made To The Hardcopy Application Form?
  • Does The Fee Consent Request Feature On The Mason Stevens Platform Apply To Both Super And Wealth Accounts?
  • How Do I Submit A Fee Consent Request To A Client Who Has An Existing Account?
  • What If I Want The Consent For The Fees To Apply Less Than 12 Months? 
  • How Does The Client Provide Their Consent After I Submit The Fee Consent Request Online?
  • What Information Will My Clients See On The Fee Consent Request?
  • Expiring Statement Of Advice: What This Means For Advisers
  • What If My Client Has Not Received The Email Notification For The Fee Consent?
  • What Happens If The Fee Consent Is For A Joint Account Or An Account With Multiple Signatories?
  • How Does The Client Reject The Fee Request?
  • Can I Edit The Fee Consent Request?
  • What Happens If My Client Holds Multiple Accounts? 
  • What If My Client Does Not Have Access To Login To The Investor Portal To Provide Consent?
  • How Long Does My Client Have To Accept The Fee Request?
  • What If My Client Does Not Consent To The Fees Within 150 Days After The Anniversary Date?
  • How Do I See Which Clients Have Consented To The Fee Requests?
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