What’s changing?
We are pleased to inform you about a change in the way we process once-off withdrawals from a member’s pension account. As the adviser on the account, you can now send us your instructions via email to make a once-off payment into the nominated bank account recorded on the member’s account. Please use the following email template and submit your instructions to admin@mssuper.com.au and wealth@masonstevens.com.au
We will accept instructions emailed from the adviser on the account, or from your support staff copying in the adviser on the emailed instructions.
What information do I need to include on the email?
If there is any missing information Mason Stevens will be required to confirm those details with you or the member which could cause delays in making the payment.
To help avoid delays in processing your instructions, please ensure that all details below are included in your email instruction to us - member name, payment amount, type of payment.
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Subject: Pension withdrawal for RS xxxxxxx
Please process the following once-off withdrawal to the nominated bank account on file:
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Member name:
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Payment amount: $ __________
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Type (commutation or pension payment):
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It is important to note that a one-off pension payment will count towards the member's annual pension payment amount, while a one-off commutation will not.
How do I update the nominated bank account?
If the member wishes to update the nominated bank account on file, please complete and submit the Change to an account form which will require the member’s signature as authorisation. Please ensure we have a current copy of the member's identification (eg. driver's license) on file for purposes of signature verification.
For more information
If you have any questions, please contact your Relationship Manager or our Client Services team.