How Do I Log In For The First Time?

You will receive two emails:

  • Username email – this email contains your Username for the Mason Stevens platform.
  • Password creation link email - follow this link to create a password. Once created, you will be taken to the home page to log in.

Once the new password meets all the requirements, the page will update and state Password Updated.

Please note the Password creation link is valid for 72 hours.

Should the link expire, navigate to the login page on our website and click ‘Forgot your password?’. Using your username, you will be able to set a password.


Have any questions for us?

If you cannot find the answer you are looking for, you can submit a request and we will be in touch as soon as possible. Alternatively you can contact us on 1300 988 878, or email us at