How Do I Close A Wealth Account?

Please follow the account closure process below:

  1. Adviser to sell down (if applicable) from managed portfolios and Self-Directed Portfolio (SDP).

  2. Adviser to complete Account Closure Form
  3. Adviser to email Account Closure Form to plus relevant transfer forms if in-specie transferring out.

  4. System crystallises accrued fees for managed portfolios the following business day.

  5. System crystallises flat fees for SDP at the end of month (E.g. Account keeping fees). Within the month, Mason Stevens can arrange partial withdrawals from the account however $2000 must be left in the SDP until the end of the month for fee crystallisation. Please discuss with our team should this be required.

  6. Final calendar day of the month: fees are crystallised

  7. If there is income due, Mason Stevens to wait and make another withdrawal. If there is no more income due, ‘final withdrawal’ is selected and funds paid out.

  8. After final withdrawal is completed and there is $0 in the client's account, account status is set to 'Closed'


Have any questions for us?

If you cannot find the answer you are looking for, you can submit a request and we will be in touch as soon as possible. Alternatively you can contact us on 1300 988 878, or email us at